Jeff Kramer
@jeffkramer
I resolve complex remote IT support and systems administration issues.
United StatesWhat I'm looking for
I've delivered Tier 1–3 technical support and secure IT operations for Naval Nuclear Laboratory, Robert Half Technology clients, Wilo, Pace Industries, and other corporate environments. I independently manage incident queues, resolve hardware, software, network, and access issues remotely, and communicate practical solutions across distributed teams.
I've administered Active Directory accounts and permissions, supported server maintenance and backups, managed MDM and asset lifecycles, and maintained SLA performance in high-volume service environments. I also bring an active Top Secret Q Clearance and experience working within strict security and compliance protocols.
Experience
Work history, roles, and key accomplishments
IT Operational Support Administrator
Naval Nuclear Laboratory
Feb 2025 - Jul 2026 (1 year 5 months)
Provided technical and operational support, navigating high-security protocols and complex infrastructure. Managed competing IT priorities, digital incident queues, and system requests independently with strict adherence to compliance standards.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin–Milwaukee
Business / Information Technology
2006 - 2010
Attended the University of Wisconsin–Milwaukee from 2006 to 2010, majoring in Business and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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