At Medix, Inc., I deployed and upgraded workstations, laptops, printers, and medical devices for an Epic EHR rollout. I also managed endpoint inventory and configuration testing to support a HIPAA-compliant transition.
At Verida, Inc., I directed daily help desk operations for a 1,200+ user environment, maintaining 99%+ system reliability. I managed user access through Okta and Active Directory and administered Microsoft 365, Zendesk, TalkDesk, and ShoreTel.
I introduced standardized imaging and remote configuration protocols that cut average device setup time. I also mentored support specialists through training, performance coaching, and annual evaluations.
At Chattanooga Lookouts, I operate live video, audio, and graphics systems for broadcasts and in-game experiences, troubleshooting technical issues in real time.

