Harold Harris

Lead IT operations and major incident response across multiple healthcare locations, coordinating infrastructure, networking, engineering, application, security, telecommunications, and vendor teams to restore critical services and minimize impact.

Coordinated enterprise technology projects, deployments, schedules, technical resources, risks, and stakeholder communications within a healthcare environment.

Served as a senior escalation resource for complex endpoint, application, infrastructure, and connectivity incidents within a healthcare environment, managing incidents through ServiceNow and supporting enterprise deployments.

Supported implementation and operation of a cloud-based SaaS platform for Next-Generation 911 systems, investigating OS, network, database, Linux, and application issues while coordinating with engineering teams.

Provided enterprise technical support for servers, desktops, applications, and end user technology, managing Active Directory users and groups while supporting account and access requirements.

Supported Windows environments, hardware, and network connectivity, assisted with technology rollouts and workstation deployments, and delivered reliable day-to-day technical support to hospital staff.

Bachelor of Business Administration in Management from Walden University, completed in February 2022.

Served as a Carpentry and Masonry Specialist (MOS 21W) in the United States Army from January 2009 to January 2014.

Associate of Science in Computer Networking Systems from ITT Technical Institute, completed in May 2010.