Open to opportunities

Jean Oliveira

@jeanoliveira

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Multilingual cybersecurity analyst specializing in SOC and incident response.

United States

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What I'm looking for

I’m looking for SOC/incident response roles where I can apply automation and threat intelligence, coach teams, and improve security posture in collaborative, user-focused environments.

I am a multilingual cybersecurity analyst with 10+ years in technology and education, certified in Google Cybersecurity, Infosec Incident Response, and Cisco SOC. I combine practical SOC skills — Python, SIEM (Splunk, Chronicle, IBM QRadar), IDS/IPS, IAM, and memory/network forensics — with strong communication abilities honed through teaching and customer service.

I have designed and led phishing simulation campaigns, analyzed metrics to target high-risk departments, and developed tailored security awareness training that reduced organizational risk. I completed multiple industry job simulations (Mastercard, Tata Consultancy Services) and delivered professional presentations and documentation demonstrating technical clarity and stakeholder-focused recommendations.

I seek roles where I can protect systems while bridging technical teams and end-users, applying automation (SOAR/Python), threat intelligence, and risk-management frameworks to improve security posture and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

ESL Teacher & Translator

Current

Self Employed

Jun 2014 - Present (11 years 4 months)

Taught English to Portuguese-speaking students and provided translation services, developing tailored lesson plans and tracking student progress to improve language proficiency. Applied strong multilingual communication skills to bridge technical and non-technical audiences.

Curriculum Development Translation Multilingual Communication Presentation Skills

Current

Cybersecurity Analyst

Current

Freelance

Jun 2014 - Present (11 years 4 months)

Delivered phishing simulations and security awareness training that identified high-risk departments and reduced potential attack surface; performed SIEM log analysis and threat mitigation using automation. Completed multiple industry simulations and certifications to strengthen incident response and SOC practices.

SIEM Chronicle Python Incident Response Threat Intelligence Security Awareness

Front Desk Agent

LiA Hotel

Jan 2024 - Mar 2025 (1 year 2 months)

Provided exceptional guest service, managed check-in/check-out processes, and resolved guest inquiries to maintain high satisfaction and smooth hotel operations. Developed strong client-facing, multitasking, and problem-solving skills applicable to GRC and customer-facing security roles.

Customer Service Conflict Resolution Multitasking Communication Guest Relations Problem Solving

Food Delivery Driver

Multiple Platforms

Jan 2018 - Dec 2024 (6 years 11 months)

Managed high-volume food deliveries for multiple platforms, ensuring timely order fulfillment and reliable customer service across the San Francisco Bay Area. Strengthened operational efficiency and route optimization skills.

Time Management Customer Service Order Accuracy

Rideshare Driver

Uber / Lyft

Jan 2018 - Dec 2023 (5 years 11 months)

Operated rideshare services across the San Francisco Bay Area, delivering timely and safe transport while maintaining high customer service standards and navigational efficiency. Gained experience in client interaction and time management in fast-paced environments.

Customer Service Time Management Navigation Client Communication Safety Compliance

Cashier / Customer Service

Pampas Brazilian Steakhouse

Jun 2017 - Dec 2017 (6 months)

Handled cashier duties and customer service in a high-volume restaurant environment, processing transactions and assisting guests to ensure efficient operations and positive dining experiences.

Point of Sale Cash Handling Customer Service Multitasking Communication