Open to opportunities

Jeanine Chicoine

@jeaninechicoine

Message

Experienced Secure Messaging Consultant focused on enhancing member interactions.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values team collaboration and offers opportunities for professional growth.

As a Secure Messaging Consultant, I have consistently exceeded performance goals and enhanced member interactions through strategic content development and training programs. My leadership skills have been recognized through the Member Hero Human Resources Award, which I received twice during my career at BECU for exceptional member satisfaction. I am passionate about mentoring and developing teams, ensuring that every consultant is equipped to deliver outstanding service.

My background in workforce management and communication has allowed me to implement effective Conversational AI programs, improving member interactions significantly. I have a proven track record in conflict resolution and fostering a positive organizational culture, which I believe is essential for any successful team. I aim to leverage my years of experience in human resources to contribute effectively to a new team, driving exceptional member satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Secure Messaging Consultant

BECU

Jan 2021 - Jan 2022 (1 year)

As a Secure Messaging Consultant at BECU, I exceeded performance goals by managing multiple conversations effectively. I developed predefined content for messaging to enhance member interactions and trained consultants on Conversational AI programs. Recognized for exceptional member satisfaction, I also mentored new consultants to improve team performance.

Team Management Performance Reviews Training Conflict Resolution Communication Leadership Workforce Management

Contact Center Consultant

BECU

Jan 2020 - Jan 2021 (1 year)

In my role as a Contact Center Consultant, I resolved complex issues through inbound calls while meeting service and quality goals. I communicated effectively across divisions to support credit union objectives and compliance with financial regulations, while also spearheading financial literacy initiatives for teenagers.

Conflict Resolution Communication Customer Service Compliance Team Collaboration Problem Solving Inbound

Manager

FedEx Office

Jan 2020 - Jan 2021 (1 year)

As a Manager at FedEx Office, I coordinated workforce tasks and optimized scheduling for efficient district operations. I managed recruitment, performance reviews, and staff training, leading to high-performing teams and receiving the 'Top Performance Award' for consecutive years.