At Jazz Entertainment Update, I managed customer inquiries and moderated an online community of 30,000+ active followers, maintaining a 98% positive engagement rate.
I integrated Gemini, Grok, and Meta AI into support operations, reducing first-response time for routine inquiries by 40%. I also resolved account issues and escalated complex technical inquiries with clear documentation.
With Uber, Bolt & inDrive, I handled real-time customer service for 50+ clients daily and resolved payment disputes, ride cancellations, and complaints through support tickets and chat.
In my Independent Practice, I managed client consultation and onboarding for custom design and styling services, along with orders and refund or exchange requests, achieving 100% on-time resolution.
