At S&P Global, I manage and prioritize the Marketo product backlog, aligning features and enhancements with business needs and stakeholder feedback. I turn requirements into actionable user stories with marketing, sales, and technical teams.
I lead sprint planning, daily standups, and sprint reviews, and gather feedback through regular feature office hours. I also analyze and optimize Marketo campaigns and train marketing teams on platform best practices.
At Alpha Ori Technologies, I provided Level 1 and 2 production support for BW Group’s Shippalm application on the Microsoft Dynamics platform. I used SQL queries for data corrections and triaged requirements, bugs, and change requests for developer and tester handoff.
Earlier, at CSS Corp, I resolved Marketo issues and supported deliverability, Salesforce integrations, and Smart Campaigns. I also worked in customer service at HCL Bserv, handling order-related queries, orders, returns, and exchanges.
