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Jayasuruthi J

@jayasuruthij

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I troubleshoot HPE Aruba switches and routers, helping customers resolve network issues and optimize configurations.

India

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What I'm looking for

I'm seeking a challenging technical role where I can apply my HPE Aruba switching and troubleshooting experience, expand my product knowledge, learn new workflows, and contribute to the team's success.

I supported HPE Aruba switches and routers at Movate, providing customers with technical assistance through calls, email, and online sessions.

I troubleshoot hardware and network issues, guide customers through product configurations, and help optimize network performance.

I collaborate with cross-functional teams on complex cases, escalate unresolved issues appropriately, and maintain technical documentation for internal and customer reference.

I'm interested in learning more products and workflows while contributing my troubleshooting and customer-support experience in a challenging technical role.

Experience

Work history, roles, and key accomplishments

Engineer switching

Movate

Oct 2021 - Feb 2025 (3 years 4 months)

Provided comprehensive support for HPE Aruba switches and routers via call, email, and online sessions. Troubleshot and resolved hardware and technical issues while maintaining high customer satisfaction.