Open to opportunities

Faizul Bari

@faizulbari

Message

I resolve complex Aruba wireless and switching issues while delivering reliable, customer-focused network support.

India

Message

What I'm looking for

I'm eager to contribute my technical expertise and problem-solving skills to a growth-oriented organization supporting wired and wireless network solutions.

At Movate, I support Aruba wireless and switching solutions, diagnosing complex authentication and network-performance issues and managing high-severity escalations. I've maintained 100% CSAT, met SLA targets above 95%, and reduced average case resolution time by approximately 20% through documentation and process improvements.

Previously, at SAS FIBER NET, I troubleshot customer internet issues, configured ISP routers, deployed access points, and worked with Layer 2 and Layer 3 protocols. I'm looking to bring my routing, switching, WLAN, and secure-access troubleshooting skills to a growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Current

Wired & Wireless TAC Engineer

Current

Movate

Apr 2024 - Present (2 years 5 months)

Provided technical support for Aruba wireless and switching solutions, resolving complex network issues and managing high-severity escalations. Achieved 100% CSAT and reduced average case resolution time by ~20%.

Aruba Networking Switching Routing VLAN DHCP DNS OSPF BGP EIGRP L2 L3 Routing Port Security (802.1X)RADIUS SNMP ACLs IPSEC TLS CCNA CCNP

Assistant Network Manager

SAS FIBER NET

Jul 2023 - Jan 2024 (6 months)

Handled customer interaction, troubleshooting internet issues, configuring ISP routers, and deploying access points. Monitored Layer 2 and Layer 3 protocols.