Open to opportunities

Jayant Rao

@jayantrao

Senior Site Reliability Engineer and AWS architect improving reliability with SLOs, automation, and cloud observability.

India

Message

What I'm looking for

I’m looking for a role where I can own production reliability end-to-end—SLO/SLI and error-budget governance, incident leadership, automation-first platform improvements, and deep Kubernetes/AWS observability—while mentoring teams and strengthening security/compliance.

I’m a Senior Site Reliability Engineer and AWS Certified Solutions Architect with 6+ years owning production reliability for distributed systems across fintech, IoT, and e-commerce. I build reliability strategy grounded in SLO/SLI frameworks, error-budget governance, and incident leadership for SEV1/SEV2 events.

I’ve defined and governed SLO/SLI and runbook automation on Amazon EKS, improving outcomes without sacrificing availability. In previous work, I cut MTTR by 50% while sustaining 99.99% availability, and I lead blameless postmortems and on-call operating models that reduce repeat incidents.

My approach is automation-first: I reduced operational toil 85% by implementing self-healing and targeted remediation, and I improved alert quality by consolidating observability signals into actionable incident feeds. I pair hands-on Linux and programming (Python) with architectural judgment, from Terraform IaC and GitOps to automated rollback and self-healing deployments.

I also bring a security and compliance mindset—supporting SOC 2 and ISO 27001:2022 paths and building zero-trust, least-privilege environments. I’m motivated to keep moving reliability “left,” strengthen incident intelligence with RAG-based workflows, and mentor engineers to scale trustworthy platforms.

Experience

Work history, roles, and key accomplishments

Cloud & Infrastructure Architect

Urja - Up State Government Engagement

Mar 2026 - Jun 2026 (3 months)

Sole architect of a 3-account AWS Organizations estate for a state government digital skill wallet, designing compliance-grade security controls for DPDP Act 2023, CERT-In, and ISO 27001. Implemented zero-trust/data-sovereignty posture with immutable audit logging and built a sovereign multi-model RAG platform for tier-based query routing.

Engineering Support Analyst (SRE Systems)

FDJ United (formerly Kindred Group)

Jun 2025 - Feb 2026 (8 months)

Served as incident commander for a multi-domain sportsbook platform, coordinating mitigations across Feed, Risk, Payments, and Compliance while maintaining critical SLA compliance. Improved SLA adherence, built an AI-driven incident management platform with RAG-based RCA, and consolidated observability signals to reduce alert fatigue.

Incident Command Error Budgets Alerting ELK Loki Grafana Cypress Playwright

Senior Site Reliability Engineer

Smart Sense Engineering, Digi International

Aug 2024 - Jun 2025 (10 months)

Owned reliability for IoT services serving millions of devices by defining and rolling out SLO/SLI frameworks with error budgets and review cadences. Reduced MTTR and operational toil with observability and self-healing automation, migrated workloads to EKS microservices with Kafka, and implemented Terraform/GitOps deployment practices.

Error Budgets Incident Response Python Kubernetes Amazon EKS RDS GuardDuty Kafka KEDA Terraform Terragrunt Jenkins Helm GitOps Automated Rollback

Technical Support Associate

Amazon Web Services (AWS)

Nov 2021 - Jun 2024 (2 years 7 months)

Led support and reliability improvements across enterprise cases, mitigating potential revenue loss and improving RuPay card activation flows. Resolved complex production issues across EC2, S3, EKS, and VPC, and developed internal support tooling to reduce handling time.

EC2 S3 Amazon EKS Amazon VPC Troubleshooting Internal Tooling RuPay Card Activation Flow Support Operations

Process Associate

Amazon CMT

Dec 2019 - Nov 2021 (1 year 11 months)

Improved pricing/metrics workflows by redesigning weekly business review-derived processes and leading a team to consistent productivity targets. Enhanced the PARS automation pipeline for competitor-site data extraction covering price, availability, rebate, and shipping.

Team Leadership Automated pipelines PARS Automation Competitor Site Data Extraction Availability Data Processing Rebate Processing