Jaya Chauhan
@jayachauhan
Associate at Goldman Sachs running incident management for trading and risk systems.
IndiaWhat I'm looking for
At Goldman Sachs, I lead cross-functional, end-to-end incident management for internal trading and risk platforms. I run daily stand-ups, sprint reviews, and performance evaluations across distributed locations, while managing P1/P2 escalations with global engineering, infrastructure, and business stakeholders.
I built and maintained a Confluence knowledge management framework to make runbooks and documentation easier to find. That work helped reduce repeat incidents by 28%, and I’ve partnered with product owners and development teams to triage, prioritize, and resolve application defects with minimal business impact.
Before that, I supported Fixed Income and FX trading desks at Collabera for Goldman Sachs, onboarding accounts and provisioning access (including Mainframe ID creation and SecurID profiles on the ACE server). Earlier, at Wipro, I provided L1/L2 support through ServiceNow, resolved issues for enterprise clients, and helped cut average resolution time by 20% while training new hires.
Experience
Work history, roles, and key accomplishments
Lead a cross-functional, overseeing end-to-end incident management for Goldman Sachs' internal trading and risk platforms. Run daily stand-ups, sprint reviews, and performance evaluations across distributed locations and time zones, maintaining a consistent >98% SLA compliance rate on critical financial systems. Manage escalation paths for P1/P2 incidents, coordinating remotely with global enginee
Information Technology Analyst
Collabera
May 2020 - Jul 2021 (1 year 2 months)
Onboarded and managed accounts for Fixed Income and Foreign Exchange trading desks. Provided electronic trading support on platforms like Marquee Trader, Tradeweb, and Bloomberg.
Provided L1/L2 technical support for enterprise clients, resolving hardware, software, and network issues via ServiceNow ticketing. Managed an average of 40+ tickets daily with an 88% first-call resolution rate, consistently exceeding team benchmarks. Collaborated with cross-functional teams to resolve complex technical issues, reducing average resolution time by 20%. Trained and mentored 3 new hi
Education
Degrees, certifications, and relevant coursework
Adhi College Of Engineering and Technology
Bachelor of Engineering, Electrical
CGPA: 8.37 / 10
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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