Jason tandoh
@jasontandoh
I lead technical support teams and resolve live broadcast incidents under pressure.
United KingdomWhat I'm looking for
At Warner Bros. Discovery, I manage high-priority technical incidents and provide real-time support for live sports broadcasts across EMEA, LATAM, and NORAM, including UFC, UEFA UCL, Boxing, and Premier League events.
Previously at Endeavor Streaming/IMG, I led a high-volume live-streaming support team, handled advanced escalations, introduced SOPs, managed rotas, and coached staff to improve KPI, NPS, SLA, and quality performance.
Across more than eight years in technical operations, support leadership, and customer service, I use trend analysis, clear stakeholder communication, and practical coaching to strengthen workflows, reduce repeat incidents, and improve customer experience.
Experience
Work history, roles, and key accomplishments
Act as escalation point for frontline technical support teams across EMEA, LATAM and NORAM. Own and manage high-priority incidents, ensuring timely resolution within SLA.
Education
Degrees, certifications, and relevant coursework
University of Northampton
Bachelor of Science, Business
Grade: 2:2
Earned a Bachelor's degree in Business from the University of Northampton.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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