Jason Lian

Responsible for the Contact Center backend platform, a distributed system of Go microservices serving Zendesk's voice AI, video and messaging product lines across multiple regions and business domains.

Key contributions:
- GraphQL (Apollo Federation 2 / gqlgen) integration into Zendesk's Platform Data Graph with schema-first development, resolver-level authorisation and backward-compatibility enf

Built and maintained cloud-native Go microservices on GCP across a wide range of ANZ banking platforms: CFaaS document lifecycle, BPAY and card payments, push notifications, nudge personalisation and authentication and identity services for the digital banking experience.

Key contributions:
- Delivered measurable latency and throughput improvements via Go profiling, connection tuning and GCP-leve

At Catalyst IT, I developed backend services and APIs for clients including Navitas, Monash University and K-Mart, paired with JavaScript/TypeScript frontend components for the educational management product surfaces. I also managed and enhanced the GoCD automated deployment pipeline, improving deployment efficiency, and supervised AWS infrastructure via Terraform and Kubernetes to optimise the cl

At Fontis, I worked alongside a dynamic group of engineers in a digital agency setting on tailored e-commerce and B2B integration solutions for key clients including Bing Lee.

Key contributions:
- Migrated a suite of Java backend services to Golang microservices (REST, GraphQL, gRPC, AWS Lambda) with PostgreSQL, MySQL, MongoDB and DynamoDB data stores for Bing Lee's e-commerce platform - improvin

At AWD Digital, I led the migration of Glencore Agriculture's primary trading calculation API to Go with PostgreSQL, materially improving performance and scalability for global commodity trading operations. I also contributed to enterprise API and frontend development for clients including Viterra and RACV.

Key contributions:
- Re-implemented Glencore Agriculture's trading calculation API in Go w

At MultiViews Australia, I developed custom web applications and e-commerce sites in a digital agency setting, with day-to-day responsibility for AWS-hosted environments and production support.

Key contributions:
- Custom web applications and e-commerce sites for agency clients (PHP, MySQL, JavaScript, HTML/CSS frontends)
- AWS server administration: provisioning, patching, deployment, monitoring

At SportsPass Australia, I led system development for the main affiliate program web application and adjacent membership and partner management systems, with full-stack delivery and AWS server ownership.

Key contributions:
- Affiliate program web application: end-to-end design, build and ongoing iteration to grow user engagement
- Full-stack web development across membership systems, affiliate we