Open to opportunities

jasmine delacruz

@jasminedelacruz

Message

Detail-oriented healthcare professional with leadership and customer service skills.

United States

Message

What I'm looking for

I am looking for a remote role that values collaboration and client care.

I am a compassionate and detail-oriented professional with a strong background in healthcare and leadership. My experience as a Director of Health Services and Licensed Practical Nurse has equipped me with the skills to provide high-quality customer support and resolve complex issues effectively. I have a proven track record of training and supporting staff, ensuring compliance with policies, and maintaining accurate digital records.

Throughout my career, I have demonstrated my ability to enhance communication between families and healthcare teams through virtual and in-person care conferences. I thrive in fast-paced environments and am adept at utilizing digital health systems for documentation and team communication. My goal is to leverage my experience in client care and system management in a remote customer service or support role.

Experience

Work history, roles, and key accomplishments

Director of Health Services / Licensed Practical Nurse (LPN)

Parkview Memory Care

Apr 2022 - Present (3 years 3 months)

Provided high-level customer service to residents and families, handling concerns, care questions, and follow-ups with empathy and efficiency. Trained and supported over 30 staff members, delivering clear instructions and ongoing feedback in a fast-paced environment. Maintained and audited digital records through PointClickCare (PCC), ensuring accurate remote documentation.

Customer Service Staff Training Digital Documentation PointClickCare Remote Documentation Care Coordination

Director of Health Services / Licensed Vocational Nurse (LVN)

Sonnet Hill

Mar 2021 - Present (4 years 4 months)

Managed staff onboarding, support, and compliance, serving as the first point of contact for client issues and concerns. Utilized digital health systems (PCC) for documentation and team communication. Conducted virtual trainings and meetings to ensure consistent team development and client satisfaction.

Client Relations Digital Health Team Coordination Compliance Remote Platforms

Charge Nurse (LVN)

Lincoln Glen Skilled Nursing

Dec 2017 - Present (7 years 7 months)

Delivered hands-on patient support while maintaining detailed documentation and communication with medical teams. Managed multiple client needs simultaneously, prioritizing empathy, clarity, and confidentiality. Adapted quickly to urgent issues, demonstrating flexibility and excellent problem-solving under pressure.

Patient Support Medical Documentation Communication Client Management Problem Solving Confidentiality Empathy Healthcare Operations

Education

Degrees, certifications, and relevant coursework

Unitek College

Licensed Vocational Nurse (LVN), Vocational Nursing

Completed a comprehensive nursing program, gaining expertise in patient care, medical procedures, and healthcare protocols. Developed strong clinical skills and a deep understanding of patient support and documentation.