At HealthSnap, I managed a monthly caseload of approximately 450 patients, specializing in diabetes management and hypertension through Chronic Care Management and Remote Patient Monitoring.
I assessed care plans and medical records, conducted virtual consultations, and reviewed remotely transmitted patient data, escalating emergencies according to clinical protocol.
I documented patient communications in Salesforce and EMR platforms, and performed prior authorization, appeals, and coding and billing functions.
Earlier, as an LPN Supervisor, I coordinated patient care and staff, managed medication administration and documentation, and supported admissions and discharge planning.
