Open to opportunities

Jasmina Ponjavić

@jasminaponjavi

Message

Experienced data and administrative specialist driving data integrity and cross-functional operations.

Serbia

Message

What I'm looking for

I seek a role where I can ensure data accuracy, lead process improvements, mentor teams, and contribute to cross-functional operations in an international, collaborative environment.

I am a meticulous administrative and master data specialist with extensive experience in data management, customer support, and operational administration within international organizations.

At Gategroup I lead master data practices, ensuring data integrity through cleansing, normalization, and standardization while onboarding team members and maintaining large product and client datasets.

Previously, I supported global customers and sales processes at Avnet using SAP, Power BI and CRM tools, led humanitarian initiatives for Serbia, and improved reporting and process efficiency.

Earlier leadership roles at JYSK and Kika involved team management, policy implementation, process improvements and delivering measurable productivity gains while maintaining compliance and strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Senior Master Data Specialist

Current

Gategroup

Dec 2023 - Present (2 years 1 month)

Lead master data function ensuring data integrity, cleansing, normalization and standardization across large packaging and product databases; managed high-volume invoices and supported onboarding to maintain operational compliance and timely renewals.

Master Data Management Data Cleanse Excel Microsoft Office Invoice Processing Data Governance Reporting Compliance

Inside Sales Specialist

Avnet

Jun 2020 - Dec 2023 (3 years 6 months)

Supported international customers for orders, claims and renewals using SAP and CRM systems, managed work order processes and Service Desk tickets, and used Power BI to track performance and inform decisions.

SAP CRM Power BI Customer Support Service Desk Order Management Documentation Cross Functional Collaboration

Head of Administration

JYSK

May 2014 - Apr 2020 (5 years 11 months)

Led administration team of twelve, implemented policies and processes to improve efficiency and compliance, and analysed administrative data to inform strategic decisions and streamline archive bookkeeping.

Team Leadership Administration Process Improvement Reporting Compliance Hiring Performance Management

Team Lead, Lighting

Kika Furniture

May 2008 - Apr 2014 (5 years 11 months)

Led a six-member lighting department, coordinated cross-functional efforts, resolved customer complaints and implemented process improvements that increased team productivity by 20%.

Team Leadership Customer Service Process Improvement Administrative Management