jasina fathima

Delivered customer service and supporter care, managing the switchboard and handling enquiries professionally. Processed donations and updated supporter records, ensuring data accuracy and GDPR compliance.

Conducted outreach calls to carers, promoting upcoming support group sessions and answering inquiries. Logged attendance and updated carer information to ensure accurate records.

Achieved higher customer satisfaction through pleasant and professional customer interactions. Processed cash transactions accurately and conducted weekly inventory checks, reducing stockouts.

Audited monthly wage sheets and payroll data for accuracy and compliance, ensuring precise invoice reporting. Performed valuations using Tally ERP 9, driving accurate financial reporting and timely invoicing.

Organized and facilitated group activities and outings to promote social interaction and engagement. Collaborated with staff and other volunteers to ensure a safe and comfortable living environment for the residents.

Developed credit assessment notes using S&P rating methodology and Capital IQ software, assessing financial and business risks. Conducted market research on Loss Given Default (LGD) for S&P UK clients.

Undertook an MSc in International Business, achieving a 2:1 classification. Completed a dissertation on the effect of Halal food certification on consumer buying behavior, analyzing consumer trends and employing advanced statistical techniques.

Completed an MBA in Finance and Marketing, achieving an equivalent to a UK 1:1 classification. Conducted a dissertation on the effect of interest rates on banking stocks, analyzing financial statements and conducting comparative and statistical analyses.