Janvi Singh
@janvisingh1
I resolve complex customer escalations and improve high-volume support operations across fintech, hospitality, and BPO.
IndiaWhat I'm looking for
I've managed Danish holiday-rental escalations and debt collection workflows at PRISM (formerly OYO Hotels & Homes) for Dancenter and Belvilla, resolving service disputes, coordinating refunds with Finance, and maintaining 100% SLA compliance across 85+ daily emails and 10–15 calls.
Across Revolut, Tech Mahindra, and Globiva, I've handled multi-channel customer support, insurance claims, CRM-based operations, and issue escalation. I've redesigned workflows that increased CSAT by 20%, reduced AHT by 15%, achieved a 95% first-contact resolution rate, and mentored junior associates on CRM navigation and audit standards.
Experience
Work history, roles, and key accomplishments
Customer Operations Specialist
Prism
Jun 2024 - Present (2 years 3 months)
Managed international escalations for Danish holiday rentals, led debt collection workflows, and maintained 100% SLA compliance while mentoring junior associates.
Resolved 50+ inbound inquiries daily with a 95% first-contact resolution rate and integrated a feedback loop that boosted team CSAT by 20% and cut AHT by 15%.
Customer Relationship Manager
Globiva
Oct 2022 - Jan 2023 (3 months)
Managed multi-channel customer communications across phone, chat, and email to consistently exceed KPI benchmarks.
Education
Degrees, certifications, and relevant coursework
Jamshedpur Women's University
Bachelor of Arts, English
Graduated with a Bachelor of Arts (Honours) in English in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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