Janine Bowden

Processed data at 55 words per minute, demonstrating high efficiency. Handled confidential information with strict adherence to HIPAA regulations.

Worked directly with schools and students to ensure financial aid processing. Performed data collection and entry using multiple programs, and communicated effectively via phone, text, and email.

Reviewed and performed data entry for invoices, ensuring accuracy and timely processing. Reconciled invoices and reported directly to the accounting department, utilizing NetSuite software.

Served as the primary contact for customers, assisting with billing, programming, and contract issues. Consistently exceeded metrics for upselling, customer retention, and preventing call backs, adding value to both customer experience and company revenue.

Cared for patients with End Stage Renal Disease, performing pre-treatment assessments, initiating and monitoring treatments, and completing post-treatment care. Provided comprehensive customer service to patients and caregivers, collaborating with the care team.

Recorded meeting minutes and performed various data entry duties. Managed front desk operations, including handling inbound/outbound calls, greeting visitors, and assisting with general office functions.

Pursuing a Bachelor of Science in Business Management, focusing on core business principles and leadership skills. Expected to complete the program in November 2023.

Completed an Associates of Art degree, gaining foundational knowledge across various disciplines. Developed critical thinking and communication skills.

Grade: Honors

Graduated with an Honors Diploma, demonstrating academic excellence in a rigorous science and medicine-focused curriculum. Developed a strong foundation in scientific principles and analytical thinking.