At Arctic Wolf, I investigate OpenVAS scans and internal security assessments to identify and remediate threats across customer environments.
I also troubleshoot cloud API issues across integrations and support ITSM workflows using ServiceNow and ConnectWise APIs.
On customer technical calls, I triage incidents, communicate findings, and work toward resolution. I collaborate with R&D to relay customer feedback, reproduce issues, and support product improvements.
At IBM, I deployed scripts to secure Linux and Windows systems for HIPAA and GDPR compliance, using CIS benchmarks. I also configured and patched enterprise cloud servers, developed automation tools, and resolved internal support tickets.
