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James TRI REALTY LLC

@jamestrirealtyllc

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AI Specialist with expertise in legal workflow automation.

Kenya

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What I'm looking for

I seek a role that fosters innovation, collaboration, and growth in AI technology.

I am an AI Specialist with a strong foundation in artificial intelligence, machine learning, and natural language processing. My experience spans over two decades in customer service and technical support, where I have honed my skills in designing and deploying intelligent automation solutions tailored to legal workflows.

At Tangipahoa Technology Center, I successfully integrated AI-driven workflows with existing case management systems, enhancing client intake and document processing efficiency. I have developed conversational AI agents that automate complex immigration processes, ensuring compliance with data privacy regulations while improving operational efficiency.

I am eager to bring my collaborative approach and AI expertise to The United Firm, contributing to the delivery of innovative immigration services and helping to build scalable, secure, and compliant AI systems that empower legal and compliance teams.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Tangipahoa Technology Center

Delivered technical support and troubleshooting for software and hardware, improving user adoption of AI and automation tools. Collaborated with cross-functional teams to integrate AI-driven workflows with existing case management and CRM platforms. Supported onboarding of AI-powered case management agents, enhancing client intake and document processing efficiency.

Technical Support Troubleshooting AI Tools Automation Tools CRM Platforms Cross Functional Team Management Intake Process Workflows

Education

Degrees, certifications, and relevant coursework

The University of Kansas

Bachelor's Candidate, Communication Studies

1989 - 1991

Pursued studies focusing on communication theories and practices. Gained foundational knowledge in the field of communication studies.

Hartnell Community College

Associate's Candidate, General Studies

1987 - 1988

Undertook coursework in various academic disciplines as part of a general studies program. Developed foundational knowledge across different subjects.