James Birster

Developed and maintained multiple WordPress applications for The Research Foundation for The State University of New York, specifically focusing on kidney transplantation. Created and supported custom plugins within WordPress, managed content updates including pages, blogs, and SEO, and administered Google Analytics.

Led the Community Housing and Development (CHD) project as Team Lead, overseeing the design and delivery of milestones for tracking and monitoring. Conducted daily Scrum meetings, managed stories, tasks, bugs, sprints, and documentation in Azure DevOps, and performed code reviews for all developers.

Developed, enhanced, and supported the Department of Community and Economic Development's internal and external C# MVC web applications. Implemented a customizable system for data collection, file sharing, and communication between grantees and internal staff. Streamlined application deployment processes and documentation across multiple environments.

Developed and supported the company's C# MVC customer-facing web application and internal software tools, collaborating with product managers, CTO, and stakeholders to create a streamlined online platform. Implemented and integrated a third-party hotel platform, and built internal applications to streamline employee vacation benefit registration.

Developed and maintained web applications in PHP to enhance the company's customer-facing and internal web applications. Created customized PHP classes for application building blocks and developed web applications to expand the company's online presence.

Developed and maintained C#, ASP.Net, and jQuery web applications to enhance the company's customer-facing E-commerce web application. Created .Net Framework customized classes for application building blocks and set up and configured AWS servers and services, including IIS, FTP, SSL, and Jenkins.

Developed and maintained C#, VB.NET, ASP.Net, and jQuery web applications to enhance the company's customer-facing E-commerce web application. Created .Net Framework customized classes and developed customer-facing web applications to streamline purchase and checkout processes.

Developed and maintained VB.Net, ASP.Net, and jQuery web applications to enhance the company's customer-facing E-commerce web presence. Responsible for development and enhancements of Mars Retail Group retail printers/kiosks found in M&M’S WORLD stores.

Developed C#, VB.Net, ASP, ASP.Net, and jQuery web applications to enhance and maintain the company’s E-commerce and internal web applications. Responsible for maintaining and enhancing the company’s internal web-based content management system and intranet. Migrated six ASP websites to .Net web applications.

Provided technical support for Sun StorageTek and StorEdge systems, working directly with customers to resolve technical issues regarding configuration, installation, part failures, and storage management software. Communicated effectively with customers, peers, and cross-functional departments.

Developed and maintained systems and web applications utilizing Microsoft technologies, including applications, forms, reports, and web interfaces for internal usage. Streamlined the preparation of analysis reports and data entry forms, and interfaced with internal staff to obtain application specifications.

Provided technical support for Network Solutions products, interfacing with customers to resolve technical issues regarding web hosting packages, web design, domain names, and web development software. Offered assistance and expertise on scripting, content management software, and database creation.

Interfaced with internal staff regarding software-related issues, working directly to resolve technical problems concerning web browsers, email, password resets, printer issues, and Linux operating system issues. Recommended solutions and best practices to improve system efficiency.

Completed a Bachelor of Science in Analysis and Design. This program focused on the principles and practices of system analysis and design.

Earned an Associate of Applied Science in Programming and Database Processing. This degree provided a strong foundation in programming languages and database management.

Obtained an Associate of Applied Science in Networking and Technical Support. The curriculum covered essential networking concepts and technical support methodologies.