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@jalpasharma
Dynamic Quality Assurance specialist with 2 years of experience.
I am a dynamic and committed Quality Assurance specialist with 2 years of experience in quality assurance and 7 years in KIOSK customer support. My solid background in software testing, defect tracking, and process refinement allows me to create and implement effective test plans that verify product functionality and stability. I pride myself on my ability to recognize inefficiencies and drive improvements, ensuring high standards of quality excellence.
Throughout my career, I have received recognition for my contributions, including being named Best Employee at Cryptographic Solution in 2024. My technical skills encompass manual testing for both web and mobile applications, API testing, and proficiency in tools like Postman and Jira. I have a proven track record of collaborating with development teams to identify defects and streamline testing processes, ultimately enhancing software quality and client satisfaction.
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Work history, roles, and key accomplishments
Cryptographic Solution
Jan 2024 - Present (1 year 10 months)
Designed, maintained, and documented detailed test plans for various web and mobile applications, ensuring adherence to quality assurance standards. Executed thorough pre-release testing on software applications using methodologies such as black box, white box, regression, functional, usability, and user acceptance testing.
Market my Hotel
Jan 2023 - Present (2 years 10 months)
Executed revenue management strategies, procedures, and industry best practices to optimize profitability. Identified and pursued new opportunities to drive revenue growth.
Tops Technology
Jan 2022 - Present (3 years 10 months)
Supported the design and execution of test cases, identified defects, and collaborated closely with the development team to ensure timely resolutions. Established and maintained essential quality metrics to enhance and optimize software testing processes.
Zobone BPO Private Limited
Jan 2021 - Present (4 years 10 months)
Responsible for overseeing daily operations, conducting data entry, monitoring process performance, and ensuring adherence to established procedures and compliance standards. Tasked with identifying opportunities for process optimization and implementing improvements to boost operational efficiency.
Tesco Metro
Jan 2013 - Present (12 years 10 months)
Provided outstanding KIOSK customer service by actively engaging with clients, listening attentively, and utilizing strong interpersonal skills. Remained composed in challenging situations, applying effective problem-solving and communication techniques to resolve customer concerns.
Degrees, certifications, and relevant coursework
Master's degree, Information Technology
Completed a Master of Business Administration with a focus on Information Technology. Gained expertise in IT management and business strategies.
Master's degree, Information Technology
Obtained a Master of Science in Information Technology. Developed advanced skills in IT systems and applications.
Bachelor's degree, Computer Applications
Earned a Bachelor of Computer Applications. Acquired foundational knowledge in computer science and its applications.
You can contact Jalpa and 90k+ other talented remote workers on Himalayas.
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