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Jalpa Sharma

@jalpasharma

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Dynamic Quality Assurance specialist with 2 years of experience.

India

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What I'm looking for

I seek a role that fosters continuous improvement, values quality, and offers opportunities for professional growth.

I am a dynamic and committed Quality Assurance specialist with 2 years of experience in quality assurance and 7 years in KIOSK customer support. My solid background in software testing, defect tracking, and process refinement allows me to create and implement effective test plans that verify product functionality and stability. I pride myself on my ability to recognize inefficiencies and drive improvements, ensuring high standards of quality excellence.

Throughout my career, I have received recognition for my contributions, including being named Best Employee at Cryptographic Solution in 2024. My technical skills encompass manual testing for both web and mobile applications, API testing, and proficiency in tools like Postman and Jira. I have a proven track record of collaborating with development teams to identify defects and streamline testing processes, ultimately enhancing software quality and client satisfaction.

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Experience

Work history, roles, and key accomplishments

Current

Quality Assurance

Current

Cryptographic Solution

Jan 2024 - Present (1 year 10 months)

Designed, maintained, and documented detailed test plans for various web and mobile applications, ensuring adherence to quality assurance standards. Executed thorough pre-release testing on software applications using methodologies such as black box, white box, regression, functional, usability, and user acceptance testing.

Manual Testing Web Testing Mobile Testing Black Box Testing Regression Testing Functional Testing Usability Testing User Acceptance Testing Jira

Revenue Manager

Market my Hotel

Jan 2023 - Present (2 years 10 months)

Executed revenue management strategies, procedures, and industry best practices to optimize profitability. Identified and pursued new opportunities to drive revenue growth.

Revenue Management Performance Analysis OTA Configuration Channel Management

Quality Assurance

Tops Technology

Jan 2022 - Present (3 years 10 months)

Supported the design and execution of test cases, identified defects, and collaborated closely with the development team to ensure timely resolutions. Established and maintained essential quality metrics to enhance and optimize software testing processes.

Defect identification Quality Software Testing

Process Associate

Zobone BPO Private Limited

Jan 2021 - Present (4 years 10 months)

Responsible for overseeing daily operations, conducting data entry, monitoring process performance, and ensuring adherence to established procedures and compliance standards. Tasked with identifying opportunities for process optimization and implementing improvements to boost operational efficiency.

Operations Management Data Entry Compliance

KIOSK Customer Service Assistance

Tesco Metro

Jan 2013 - Present (12 years 10 months)

Provided outstanding KIOSK customer service by actively engaging with clients, listening attentively, and utilizing strong interpersonal skills. Remained composed in challenging situations, applying effective problem-solving and communication techniques to resolve customer concerns.

Customer Service Kiosks Problem Solving