Ja'Kayla Lovelace

Directed Salesforce project delivery across 4+ client teams, reducing delivery delays by 35% through optimized resource allocation. Led risk assessments, facilitating the implementation of project-specific compliance frameworks and ensuring adherence to organizational policies. Streamlined risk management processes and improved cross-functional team alignment, contributing to the successful delive

Managed cross-functional teams and led risk management protocols to ensure data privacy standards and project deadlines were met. Delivered Salesforce solutions that adhered to industry regulations, reducing project slippage by 15%. Ensured compliance with audit requirements by conducting thorough risk assessments and incorporating remediation actions into project delivery.

Completed 90% of projects ahead of deadline, improving stakeholder satisfaction and user adoption by 25%. Configured Salesforce access controls and role hierarchies to ensure proper data segregation and compliance with internal and external regulations. Supported SOX ITGC compliance efforts by assisting with risk assessments and identifying key areas for control improvement.

Facilitated internal audit readiness through test plan execution and compliance collaboration with GRC teams. Managed and tracked Salesforce project risks and control effectiveness, ensuring compliance with regulatory standards. Actively contributed to audit engagement management and risk mitigation strategies.

Managed Salesforce user setup, permissions, and security roles to ensure data integrity and access control. Supported SOX ITGC compliance by managing evidence collection and remediation for 30+ controls, contributing to successful audit outcomes. Aligned GRC activities with NIST, COBIT, and ISO 27001, reducing risk exposure by 20%.