Jaime Jacobs
@jaimejacobs
Product Owner driving Agile delivery through clear vision and user-centric backlog.
South AfricaWhat I'm looking for
I’m a Product Owner who defines product vision, roadmap, and priorities across mobile, web, and desktop platforms. I focus on turning business goals into execution through thoughtful product strategy, backlog prioritization, and strong stakeholder alignment.
In my current roles, I champion Agile adoption and create streamlined workflows that improve delivery predictability and efficiency. I own backlog prioritization and groom user stories to ensure clear acceptance criteria, using Agile Scrum methodologies and Jira for sprint planning and backlog tracking.
I validate solutions through user research, usability testing, and iterative feedback loops. I partner with stakeholders to align roadmap to business goals and KPIs, and I drive initiatives from discovery to launch while translating requirements into actionable plans.
Before product leadership, I supported VoIP services as a technical specialist—resolving incidents through diagnostic troubleshooting and root-cause analysis, coordinating escalations, and publishing knowledge-base articles to reduce repeat issues. I also managed teams by coaching associates, removing operational blockers, and monitoring quality and productivity metrics to improve service standards.
Experience
Work history, roles, and key accomplishments
Product Owner
Telviva
Apr 2023 - Present (3 years 3 months)
Defined product vision, roadmap, and priorities across mobile, web, and desktop platforms. Owned backlog prioritization and user story grooming, using Agile Scrum and Jira, and designed UI/UX concepts in Figma.
Product Owner
bOnline
Feb 2020 - Mar 2023 (3 years 1 month)
Directed product ownership activities including backlog prioritization, user story grooming, and validation through user research and usability testing. Partnered with stakeholders to align roadmap to business goals and KPIs, while introducing process improvements and UI/UX design support in Figma.
VoIP Technical Specialist
bOnline
Jul 2019 - Feb 2020 (7 months)
Provided technical support for VoIP solutions across web, mobile, and desktop, resolving incidents via diagnostic troubleshooting and root-cause analysis. Coordinated escalations and documented repeat issues to reduce future incident volume.
CSNA Retail Associate
Amazon Development Center
Jun 2017 - Jun 2019 (2 years)
Provided customer support via email, chat, and phone, handling inbound inquiries and post-sales issues. Resolved order escalations, refunds, and fulfilment problems using CRM and internal tools while maintaining quality and productivity standards.
Team Manager
Amazon Development Center
Coached and developed associates by managing performance, engagement, and career growth. Removed operational blockers, monitored quality and productivity metrics, and led process improvement initiatives to enhance efficiency and SLA adherence.
Education
Degrees, certifications, and relevant coursework
Steenberg High School
Matric Certificate, Matriculation
Earned a Matric Certificate from Steenberg High School.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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