At Walmart, I reviewed accounts, assessed refund eligibility, and handled refund decisions through email and chat. I also managed chargeback and dispute resolution for e-commerce transactions and memberships, working with financial institutions to provide supporting documents.
At SITEL India, I supported customers through chat and email, earning a 95%+ CSAT rating while helping with retention and subscription management. As a freelance trainer, I designed and delivered communication and presentation training; I’m also a certified POSH Enabler who has delivered POSH awareness programs.
