I am seeking a remote-first role to leverage 7+ years of global collections experience. I aim to: Optimize AR: Use SAP/NetSuite/Salesforce to reduce DSO and streamline aging, Drive Growth: Combine CCP and Digital Marketing skills for credit and e-commerce, Collaborate: Flourish in fast-paced, transparent teams.
Open to opportunities
jacob musee
@jacobmusee
Expert AR Specialist & CCP with 7+ years in global collections. Reduced DSO/overdue balances by 28% via automated workflows and SAP/NetSuite.
KenyaWhat I'm looking for
I am a results-oriented finance and marketing professional with over seven years of experience in credit management, debt recovery, and digital strategy. Based in Nairobi, Kenya, I have built a career specializing in optimizing Accounts Receivable (AR) processes and driving efficiency in both local and international remote-first environments.
Professional Career & Achievements
My expertise lies in managing complex financial operations and streamlining the collections life cycle.
Financial Operations: I have a proven track record of managing global collections for hundreds of B2B and wholesale accounts. While at Remote Technology Services, I decreased overdue balances by 28% and integrated NetSuite to accelerate recovery by 26%.
System Proficiency: I am an expert in using industry-standard tools such as SAP, NetSuite, Salesforce, QuickBooks Online, and Microsoft Dynamics to resolve discrepancies and improve AR visibility.
Leadership & Problem Solving: I have led teams to resolve high-volume escalated inquiries and have consistently surpassed recovery KPIs by implementing automated protocols and activity tracking.
Digital Marketing Pivot: Recently, I expanded my skill set by earning a Google Digital Marketing & E-commerce Professional Certificate. I have already successfully applied these skills to manage social media projects and LinkedIn company page setups for international clients.
Education & Certification
Certified Credit Professional (CCP): KASNEB, 2025.
Bachelor of Commerce (Procurement & Supply Chain): The Cooperative University of Kenya, 2022.
Digital Marketing & E-commerce: Google/Coursera, 2026.
Interests & Personal Strengths
Beyond my technical skills in reconciliation and fraud review, I am a fluent English speaker who thrives in remote work environments. My personal interests include:
Sports & History: I am an avid fan of football and basketball and enjoy studying ancient civilizations.
Financial Markets: I actively track the performance of the Nairobi Securities Exchange (NSE) and stay informed on dividend yields and market trends.
Values: I highly value family time and prioritize attention to detail and critical thinking in all my professional endeavors.
Experience
Work history, roles, and key accomplishments
RS
Customer Collections Associate
Remote Technology Services
Apr 2024 - Aug 2025 (1 year 4 months)
Used data analytics and CRM tools to segment customers and personalize communication, increasing engagement and response rates by 25% and improving outreach efficiency by 18%. Configured multi-channel campaigns and optimized delivery to raise open rates 30% and timely responses 22%.
GC
Field Collections Agent
4G Capital
Mar 2022 - Mar 2024 (2 years)
Leveraged market behavior analysis and data collection tools to refine outreach, increasing engagement with key groups by 22% and boosting recovery outcomes by 18% through weekly BI-driven campaign adjustments.
KA
Collections Team Leader
Keysian Auctioneers
May 2021 - Feb 2022 (9 months)
Led collections operations and implemented CRM/workflow automation, cutting manual processing 35% and improving account prioritization accuracy 20%, while driving teams to exceed monthly recovery targets by 18%.
Education
Degrees, certifications, and relevant coursework
Coursera (Google Digital Marketing & E-commerce Certificate)
Professional Certificate, Digital Marketing & E-commerce
Completed the Google Digital Marketing & E-commerce professional certificate covering SEO/SEM, social media, email marketing, Google Analytics, Google Ads, and e-commerce management.
Cooperative University of Kenya
Bachelor of Commerce, Supply Chain Management
Bachelor of Commerce in Supply Chain Management focusing on supply chain principles and commerce-related coursework.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Social media
Job categories
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