Looking for a job

Jacob Bamford

@jacobbamford

Payments account manager at Usio, Inc. who managed 7–10 ISV relationships and approximately 300 merchant accounts.

At Usio, Inc., I managed 7–10 key ISV relationships and approximately 300 merchant accounts. I supported account growth and retention, vetted merchants, and monitored fraud using KYC procedures, ID verification, IRS TINCheck, OFAC screening, and AML protocols.

I coordinated with payment gateways and processors on API integrations, hosted payment pages, and settlement and billing reviews. Before Usio, I examined claims at Providence Risk & Insurance, served as a team lead and escalation point, and produced KPI reports at Caprock Health. I hold the Certified Payments Professional (CPP) credential and am pursuing the Certified Fraud Examiner (CFE) credential.

Experience

Work history, roles, and key accomplishments

Account Manager

Usio, Inc.

Apr 2022 - Aug 2026 (4 years 4 months)

Managed a high-value portfolio of 7–10 key ISV accounts and approximately 300 merchant accounts, supporting portfolio performance, client retention, and account growth. Conducted merchant vetting and fraud monitoring using KYC, OFAC, and AML protocols, and coordinated with payment gateways on API integrations and settlement review.

ISV Management Merchant Services KYC AML OFAC TIN Check NACHA ACH Operating Rules Card Network Rules PCI DSS SOC Audit Payment Gateways API Integration Contract Negotiation Customer Retention Salesforce Microsoft Office

Claims Adjuster / Examiner

Providence Risk & Insurance

Mar 2021 - Feb 2022 (11 months)

Investigated and resolved complex claims through analysis of medical records, policy language, and coverage limits. Served as team lead and primary escalation point, improving process consistency and cross-functional collaboration.

Claims Investigation Medical Records CPT Coding ICD 10 HCPCS Team Leadership Escalation Management

Sr. Appeals Examiner

Caprock Health

Jan 2020 - Feb 2021 (1 year 1 month)

Produced KPI reports on turnaround time, accuracy, denial rates, and recovery opportunities, identifying overpayments to reduce revenue leakage. Interpreted policies and contracts to determine eligibility and reimbursement, coordinating with legal and third parties on disputed claims.

KPI Reporting Claims Appeals Policy Interpretation Contract Analysis Revenue Leakage Reduction Legal Coordination

Provider Services Representative

Superior Health Plan

Jan 2015 - Dec 2019 (4 years 11 months)

Led claim-support casework and resolved escalated inquiries related to claims processing, provider relations, and documentation using CRM, Trucare, and Amisys.

Claims Processing Provider Relations CRM TruCare Amysis Escalation Management