Jaba Mataro
@jabamataro
Senior Technical Support and QA leader using APIs, data analytics, and AI to boost engineering efficiency.
PhilippinesWhat I'm looking for
I’m a Senior Technical Support and Quality Assurance leader with 7+ years of experience supporting customer/developer-facing products and leading global QA operations. I specialize in resolving complex technical issues for Google Maps Platform APIs, maintaining 100% review accuracy across 1,000+ monthly quality reviews, and coaching teams through consistent feedback, calibrations, and development plans.
I build AI-powered and analytics solutions to improve QA coaching efficiency and operational decision-making, including a NotebookLM (Gemini)-based QA assistant and SQL/Google PLX KPI dashboards. I combine deep API debugging expertise with leadership and root-cause investigation to improve workflows, knowledge sharing, and quality standards while partnering with engineering, product, and operations on continuous process improvements.
Experience
Work history, roles, and key accomplishments
Led a globally distributed QA support team for Google Maps Platform APIs across APAC and AMER, maintaining 100% review accuracy across 1,000+ monthly quality reviews. Developed AI- and analytics-driven QA tools (NotebookLM/Gemini assistant, SQL/Google PLX dashboards), coached L1/L2 engineers, and led KPI/business reviews with root-cause investigations.
Performed 200+ quality reviews per month for L1/L2 technical support engineers across APAC, EMEA, and AMER, maintaining 100% individual review accuracy. Served as a SME for technical troubleshooting and API debugging, and built SQL-powered dashboards to support business reviews and data-driven operational decisions.
Resolved complex developer support cases for enterprise and high-value customers via phone, email, and chat by investigating advanced API integration issues. Managed technical escalations, collaborated with engineering to improve documentation and resolve defects, and performed networking diagnostics using Chrome DevTools and Google Cloud Console.
Software Engineer III
QintaPH
May 2022 - Nov 2022 (6 months)
Developed a production blockchain web application in a startup environment, building responsive frontend features with Next.js/React and backend services with Node.js, GraphQL, and Hasura. Maintained CI/CD pipelines using GitHub Actions, worked in Agile Scrum with Jira, and mentored a junior developer through code reviews and issue resolution.
Provided L1 technical support to developers integrating Google Maps Platform APIs via email and live chat. Resolved API implementation issues by debugging JavaScript, analyzing HTTP/SSL behavior, and using Chrome Developer Tools network and browser diagnostics, supporting applications built with Node.js, React, and Angular.
Education
Degrees, certifications, and relevant coursework
De La Salle Lipa
Bachelor of Science, Computer Science
2012 - 2019
Earned a Bachelor of Science in Computer Science at De La Salle Lipa from 2012 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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