Iuliia User
@iuliiauser1
I build reliable fintech, SaaS, CRM, and mobile products through end-to-end quality engineering.
SpainWhat I'm looking for
I'm building product quality at AVENGA for a fintech data scraping and management platform with an AI search engine. I turn customer requirements into test strategies, detailed test cases, and end-to-end verification across functional, non-functional, API, UI, and ML testing.
I've validated data exports and synchronization across SaaS platforms and CRM integrations including Salesforce, HubSpot, DealCloud, PostgreSQL, SQL, and MongoDB. I also support critical incidents, report and prioritize defects in JIRA, and deliver quality reports and demos to stakeholders.
At EPAM Systems, I led QA work for ecommerce, website, and mobile application services. I established mobile testing processes for a remote team, coordinated client meetings and quality reporting, and mentored junior QA engineers.
My earlier support experience strengthened my approach to incident resolution, documentation, knowledge transfer, and process improvement. I enjoy applying shift-left testing, risk assessment, and practical QA best practices within Agile teams.
Experience
Work history, roles, and key accomplishments
Software Quality Engineer
AVENGA
Feb 2021 - Present (5 years 7 months)
Gathered and analyzed customer requirements, collaborated with development teams, and designed and executed test cases for new features. Led defect reporting and tracking using JIRA, and supported end-user inquiries as primary escalation point.
Investigated and resolved complex incidents, managed incident and problem resolution following ITIL principles, and coordinated L1 support activities. Led knowledge management initiatives and provided training.
Education
Degrees, certifications, and relevant coursework
Django REST framework
Django REST framework, Web Development
Completed Django REST framework course in 2025.
Python fundamentals
Python fundamentals, Programming
Completed Python fundamentals course in 2025.
CSM
CSM: Fundamentals, Customer Success Management
Completed CSM: Fundamentals training in 2024.
CSM
CSM: Reducing Churn, Increasing Retention, Customer Success Management
Completed CSM: Reducing Churn, Increasing Retention training in 2024.
Setting Estimations
Setting Estimations, Project Management
Completed Setting Estimations training in 2021.
Efficient Meetings
Efficient Meetings, Professional Development
Completed Efficient Meetings training in 2021.
ENGX
ENGX Bootcamp, Software Testing
Completed ENGX Bootcamp in 2019.
ITIL
ITIL Foundation, IT Service Management
Completed ITIL Foundation certification in 2018.
Ivan Franko National University
Master's degree, Economic and Social Geography
2004 - 2009
Master's degree in Economic and Social Geography from Ivan Franko National University, Lviv, from 2004 to 2009.
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Skills
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