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Isaya Onyango

@isayaonyango

Customer Care Representative at iSON Xperiences supporting M-KOPA customers with account, repayment, and product inquiries.

Kenya

Message

What I'm looking for

I'm immediately available and open to shift and relief work.

At iSON Xperiences, I handle customer interactions as a Customer Care Representative / M-KOPA Agent, helping customers with product inquiries, account activation, repayments, and troubleshooting. I also update CRM records and explain payment plans, loan products, and device usage.

At Eastleigh Mall, I provided customer service to commercial tenants, followed up on issues, and monitored rent payments and lease compliance. I maintained tenant records and payment logs using Excel and digital systems.

At Simple Pay Capital Limited, I handled customer interactions and followed up on overdue accounts. I also resolved complaints and payment disputes and updated customer records in CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

iSON Xperiences

Feb 2026 - Present (8 months)

Handles inbound and outbound customer interactions, providing timely solutions to inquiries and complaints. Supports M-KOPA product inquiries, account activation, repayments, and troubleshooting while maintaining accurate CRM records.

Customer Service Call Handling CRM Data Entry Complaint Resolution M KOPA Communication Skills

Rental Manager

Eastleigh Mall

May 2025 - Jan 2026 (8 months)

Provided daily customer service to commercial tenants, resolving issues and coordinating repairs. Monitored rent payments and lease compliance, maintaining tenant records and reports using Excel.

Customer Service Tenant Relations Rent Collection Excel Record keeping Vendor Management

Volunteer Virtual Assistant

Lorelei Molinari Mental Help Group

Feb 2025 - May 2025 (3 months)

Scheduled and posted content on Facebook and LinkedIn for mental health awareness. Maintained CRM records and assisted with administrative coordination and remote team collaboration.

Social Media Management CRM Administrative Support Remote Collaboration

Customer Relations and Loan Recovery Intern

Simple Pay Capital Limited

Sep 2024 - Dec 2024 (3 months)

Handled customer interactions via phone and face-to-face, recovering overdue accounts through follow-ups and negotiation. Resolved complaints and updated CRM records to ensure accuracy.

Client Relations Loan Recovery Negotiation CRM Communication Skills