Open to opportunities

Isabel Umoru

@isabelumoru

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ISC2-certified cybersecurity professional skilled in incident response, risk management, and OT security.

Canada

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What I'm looking for

I seek a hands-on cybersecurity role where I can apply incident response, vulnerability assessment, and OT security skills within a collaborative team focused on continuous improvement and measurable risk reduction.

I am an ISC2-certified cybersecurity professional with hands-on experience in vulnerability assessment, incident response, and risk management, especially within energy sector OT environments. I combine technical analysis with clear executive communication to drive remediation and improved security posture.

I have conducted comprehensive vulnerability scans, produced detailed vulnerability management and executive reports, and performed root cause analyses using 5 Whys and Fishbone Diagram techniques. My background includes security gap assessments against frameworks like NIST and ISO 27001 and familiarity with CVSS scoring and STRIDE/FAIR methodologies.

I am committed to continuous learning, collaboration, and applying practical solutions under tight deadlines; I bring customer-facing experience and strong communication skills to translate technical findings into actionable business risk decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Concentrix

Dec 2023 - Present (2 years 3 months)

Provide inbound technical and product support, resolving hardware/software issues and maintaining detailed case documentation while delivering empathetic customer service under high call volumes.

Customer Support Technical Troubleshooting Case Documentation Empathy CRM Time Management Communication

Customer Service Representative

Sionisimmons Limited

Oct 2019 - Oct 2021 (2 years)

Delivered high-touch customer service for a luxury fashion brand, resolved complaints to boost loyalty, assisted customers with online orders, and managed high-stress dispute resolution professionally.

Customer Service E commerce Support Complaint Resolution User Experience Conflict Management Communication

Cybersecurity Analyst

Independent Projects

Performed vulnerability assessments, security gap analyses, and incident response exercises for energy-sector OT environments, producing executive reports with remediation recommendations.

Vulnerability Assessment Tenable CVSS Incident Response Root Cause Analysis NIST)Risk Assessment

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Sociology

Activities and societies: Conducted interviews and analyzed over a thousand disability data samples; collaborated on team research and delivered presentations to stakeholders.

Bachelor of Science in Sociology with research on cybersecurity risks, cyberbullying prevention, and analysis of disability data; presented findings and recommendations to stakeholders.