At Maskots, I handled support for an AI pet-care app and turned inbound tickets into weekly product insights for leadership. I categorized tickets in Excel, investigated complaints as testable hypotheses, and summarized recurring feature requests.
At SunDevsInc., I analyzed customer and product data for Café Rio and Trinitip, helping teams prioritize usability fixes and define success metrics and experiment plans for new features. At ApptimistStudio, I researched users and the market for a planned Spanish-language AI writing assistant, synthesizing findings into product direction and visualizations.
