Open to opportunities

Irwin Gio Manlutac

@irwingiomanlutac

Message

NDIS Rostering VA Team Leader focused on accurate operations coordination and responsive customer support.

Philippines

Message

What I'm looking for

I’m looking for an operations or coordinator role where I can own accurate scheduling and documentation, support customers and teams, and keep deadlines on track. I thrive in cross-functional communication and detail-driven work.

I’m a highly organized professional with experience in operations coordination, contract documentation, data verification, and customer support. I manage digital records, track deadlines, and ensure accuracy across systems while keeping communication clear with cross-functional teams.

Currently, I work as an NDIS Rostering VA Team Leader for an AU client, managing service operations and allocating the right support workers to participant shifts based on NDIS plans. I bring a strong focus on correctness and responsiveness in fast-moving schedules.

Previously, I served as a Property Coordinator for a NZ client, supporting real estate agents with property listing preparation, listing management, appraisals, and contract preparation. I also worked at dnata Travel, where I advanced from Customer Service Associate to Travel Consultant (Contract Loading Analyst).

In those roles, I reviewed and corrected hotel contracts to ensure 100% accuracy and handled multiple daily inquiries with a 95% customer satisfaction rate. I also completed an Aeronautical Engineer Intern experience involving daily pre-flight inspections and routine aircraft maintenance, strengthening my attention to detail and safety-first mindset.

Experience

Work history, roles, and key accomplishments

Current

NDIS Rostering VA Team Leader

Current

Permalink Support Services

Mar 2026 - Present (4 months)

Managed service operations and frontline staff to allocate the right support workers to participant shifts based on NDIS plans.

NDIS Rostering Operations Coordination Customer Support Data Verification

Property Coordinator

Shore360 (Lowe & Co.)

Aug 2025 - Feb 2026 (6 months)

Supported real estate agents in New Zealand with property listing preparation, listing management, appraisals, and contract preparation.

listing management Documentation Management

Travel Consultant

Dnata Travel (Emirates Group)

Oct 2023 - Jan 2025 (1 year 3 months)

Reviewed and corrected hotel contracts to ensure 100% accuracy, and was promoted to a new role and department after strong customer service performance.

Contract Review Documentation Management Customer Support Attention To Detail Microsoft Excel

Customer Service Associate

Dnata Travel (Emirates Group)

Mar 2023 - Oct 2023 (7 months)

Handled multiple daily customer inquiries, resolving complex issues while maintaining a 95% customer satisfaction rate and improving loyalty and retention. Protected sensitive data across systems to reduce risk exposure.

Customer Support Issue Resolution Customer Loyalty Risk reduction Teamwork Time Management

Aeronautical Engineer Intern

Omni Aviation

Jun 2021 - Jul 2021 (1 month)

Conducted daily pre-flight inspections to support flight safety and assisted with routine and non-routine aircraft maintenance. Supported ground operations to improve aircraft turnaround times.

Pre Flight Maintenance Safety Compliance

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Science in Aeronautical Engineering, Aeronautical Engineering

2018 - 2022

Activities and societies: SAEP HAU-CSC (Society of Aerospace Engineers). Thesis on Internal Security Blimp Drone.

Earned a Bachelor of Science in Aeronautical Engineering and completed a thesis on Internal Security Blimp Drone for the Society of Aerospace Engineers (SAEP HAU-CSC).