Ioana User

Ensured 100% transparency in planning and price negotiation by making all information available in the application with appropriate user privileges. Increased security by 7x by moving discussions, documents, and plans to a secure application instead of relying on email.

Increased the number of autobanned users by 2x based on historical reports of illegal content. Accelerated the unban process by 400% through automated decision-making for user forgiveness.

Decreased the need for human intervention in permission-providing flows by 900% through automation of document exchange and customer legitimation. Improved performance by 3x by decoupling logic and utilizing microservices and Kafka events for automated permission flows.

Increased performance by 1000x by switching from PL/SQL logic to a scripting language for transaction filtering. Boosted stability by 40% through the design of a custom fallback mechanism with retrials, backups, recoveries, and error notifications.

Improved user retention by 200% by switching the UI to Angular and redesigning the UX. Increased stability by 6x by migrating services to the Amazon cloud.

Improved employee productivity and efficiency, as well as customer satisfaction, by 90% through automating manual processes and streamlining the identification process. Eliminated 60% of security vulnerabilities by delivering a state-of-the-art solution and resolving critical backward-compatibility issues.

Decreased calls to the contact center by 80% by reorganizing the UX for intuitive access. Increased existing customer subscriptions by 5x through implementing "one-click" actions.

Completed a Master's degree focusing on distributed systems and security. Gained advanced knowledge in designing and implementing secure and scalable distributed applications.

Participated in the Erasmus program, studying Computer Science. Expanded knowledge in various computer science topics and gained international academic experience.

Obtained a Bachelor's degree in Computer Science. Developed a strong foundation in computer science principles, programming, and software development.