Open to opportunities

Innocent Madhuku

@innocentmadhuku

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Proactive team player with expertise in administration, management, and customer service.

Germany

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What I'm looking for

Seeking a challenging role that leverages my leadership and administrative expertise, preferably in an international environment focused on strategic growth and team development.

I am a dedicated professional with a strong background in administration and management, currently serving as Helfer at ARWA Personaldienstleistungen in Bayreuth, Germany. My experience spans over a decade, including roles as Program and Administration Manager at Southern Africa Crises Management Agency and Branch Manager at CABS Retail Banking Division in Zimbabwe.

I hold an MBA from the University of Zimbabwe and a Diploma in Human Resource Management from the Institute of People Management of Zimbabwe. My academic background, combined with my professional experience, has equipped me with a robust skill set in strategic planning, project management, and customer service.

I am proficient in both English and German, with intermediate-level German skills. My digital competence includes Microsoft Office Suite, and I am committed to leveraging my leadership, administrative, and interpersonal skills to contribute effectively in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Helfer

Current

ARWA Personaldienstleitungen

Apr 2024 - Present (1 year 1 month)

Currently working as a Helfer, providing support in various administrative tasks and assisting in the management of personnel resources. Focused on maintaining a productive work environment and ensuring effective communication within the team.

Team Management Administrative Support Communication Resource Allocation Customer Service

Program and Administration Manager

Southern Africa Crises Management Agency (SACMA)

Jan 2022 - Jan 2024 (2 years)

Managed programs and administrative functions at SACMA, overseeing strategic planning and resource allocation. Led teams to ensure effective project management and compliance with organizational goals.

Project Management Strategic Planning Leadership Resource Allocation Team Coordination

Branch Manager

CABS - Retail Banking Division

Oct 2011 - Aug 2014 (2 years 10 months)

Oversaw operations at multiple branches, ensuring customer satisfaction and efficient service delivery. Responsible for managing staff, resources, and branch performance.

Customer Service Team Leadership Financial Management

Bank Teller

CABS - Retail Banking Division

Sep 2011 - Aug 2014 (2 years 11 months)

Provided banking services to customers, handling transactions and inquiries. Ensured compliance with banking regulations and maintained accurate records.

Customer Service Banking Regulations Communication

Programs Officer

Restoration of Human Rights Zimbabwe (ROHR Zimbabwe)

Sep 2009 - Sep 2011 (1 year 11 months)

Worked on human rights programs, coordinating activities and managing resources to promote awareness and advocacy. Engaged with various stakeholders to support organizational objectives.

Stakeholder Engagement Advocacy Resource Management