Iniubong Udoemah
@iniubongudoemah
Customer-focused account specialist delivering accurate, timely support.
NigeriaWhat I'm looking for
I am a customer-focused professional with 5+ years of experience supporting customers, processing transactions, resolving issues, and maintaining accurate records. I communicate clearly across multiple channels and coordinate with internal teams to deliver timely solutions.
In my current role as an Account Officer I respond to internal and external inquiries about payments, invoices, payroll, and account balances, investigate and resolve billing discrepancies, and maintain detailed documentation to reduce follow-up escalations. Previously I managed front-desk and cashier responsibilities, handling high-volume transactions and improving service efficiency.
I bring strong CRM documentation skills, advanced Excel and Microsoft Office proficiency, and a commitment to service excellence and process improvement to create accurate records and high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Account Officer
Truluck International (Nigeria) Limited
Feb 2025 - Present (1 year 1 month)
Respond to internal and external inquiries on payments, invoices and payroll, investigate and resolve billing discrepancies, and maintain accurate transaction documentation to reduce escalations and improve response times.
Junior Accountant
BestHome Academy
Jan 2024 - Feb 2025 (1 year 1 month)
Served as primary contact for staff and parents on fees and payments, processed payment requests and records accurately, and supported resolution of billing and payroll complaints to improve service efficiency.
Cashier / CSR
Chitex Investment Limited
Sep 2015 - Sep 2018 (3 years)
Handled high-volume customer transactions, resolved payment and service complaints promptly, maintained accurate sales and transaction records, and coordinated with inventory teams to support order fulfillment.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic, Eket
Higher National Diploma, Accountancy
Completed Higher National Diploma in Accountancy with practical coursework in accounting principles and financial recordkeeping.
Federal Polytechnic Nekede, Owerri
Ordinary National Diploma, Accountancy
Completed Ordinary National Diploma in Accountancy with training in bookkeeping, payroll, and financial reporting.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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