immaculate njoki

I am a Legal & Administrative Virtual Assistant with hands-on experience supporting daily operations, client communication, and document organization for a phone retail and repair business in Nairobi. Trained through the ALX Virtual Assistant Program and Alison's Legal Administrative course, I bring strong administrative discipline and a background in criminology that enhances my handling of sensitive information.

At IHouse KE I manage over 200 customer emails and inquiries monthly with response times under 24 hours, maintain inventory and product data with a 30% reduction in errors, and save the team 5–7 hours through improved accuracy and processes. I handle calendar and deadline management, document preparation, and client correspondence while ensuring confidentiality and compliance.

I am confident in applying my skills—document drafting, email and calendar management, basic legal research and transcription, Google Workspace, and customer service—to professional legal and office settings, and I seek roles where I can contribute organization, reliability, and attention to detail.