Iman Mousa

I am a dedicated client support representative with a strong background in HR and payroll processes. Over the past few years, I have honed my skills at Alight Solutions, where I provided exceptional customer service by resolving inquiries related to benefits, payroll, and HR policies. My ability to act as a liaison between clients and internal departments has allowed me to effectively address complex cases while ensuring timely follow-up and resolution.

In my previous roles, I have consistently met or exceeded service level targets, demonstrating my commitment to customer satisfaction. My experience at S&P Data further developed my problem-solving abilities and attention to detail, as I responded to technical issues and customer inquiries. I am passionate about educating clients on self-service tools, fostering independence, and promoting digital adoption.