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Iman Ibrahim

@imanibrahim

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Technical Support Specialist and System Administrator with 4+ years’ experience in telecom

Ethiopia

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I’m a Technical Support Specialist and System Administrator with over four years of experience supporting backend applications, telecom systems, and fraud-detection platforms. I specialize in troubleshooting complex technical issues, configuring SS7 signaling and MAP protocols, optimizing databases, and maintaining secure, high-performing systems.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer – Fraud Detection

Current

GBSD

May 2023 - Present (2 years 7 months)

Integrated GMLC, eSMLC, SAS, and SMLC using SS7 signaling for enhanced location-based services. Utilized PostgreSQL for fraud detection and data management, optimizing database queries for improved performance. Collaborated with cross-functional teams to design and implement robust fraud detection mechanisms.

PostgreSQL SS7 Fraud Detection Database Management Location Based Services Cross Functional Collaboration Performance Optimization Software Development

Current

Quality Assurance Engineer

Current

Safaricom Telecommunication PLC

May 2022 - Present (3 years 7 months)

Conducted QA for SLM and EDW projects, including automated and data warehouse testing. Led test case development, execution, and detailed reporting to ensure product integrity. Managed project testing processes, focusing on system reliability and performance.

Quality Assurance Automated Testing Reporting Reliability Performance Testing Project Management

Current

Backend Developer

Current

Gebeya

Sep 2019 - Present (6 years 3 months)

Developed and maintained backend APIs, handling API requests and conducting end-to-end testing. Managed a team of testers and effectively communicated project updates to stakeholders.

Backend Development API Development End To End Testing Team Management Software Development

Digital Marketer & Graphics Designer

AIT IT Solutions and Cybersecurity Consultancy

Jun 2022 - Mar 2022 (-1 years 9 months)

Developed responsive web applications and designed WordPress websites. Managed social media marketing campaigns and created engaging content to enhance brand presence.

Web Development WordPress Social Media Marketing Content Creation Responsive Design Digital Marketing Graphic Design

Intern – Software Developer

The Reporter Media and Communication

Jan 2020 - Feb 2021 (1 year 1 month)

Contributed to backend development using React Native, enhancing system usability and user experience. Conducted quality control checks and managed complex project designs.

React Native Backend Development Quality Control Project Management Usability User Experience

Education

Degrees, certifications, and relevant coursework

Addis Ababa University

Bachelor of Arts, Software Engineering

2016 - 2021

Completed a Bachelor of Arts in Software Engineering, focusing on software development, database management, and quality assurance principles. Gained hands-on experience in programming and software testing methodologies.