Open to opportunities

Imaan Xassan

@imaanxassan

Message

I manage community support, customer communication, and social media moderation across digital and field channels.

Somalia

Message

What I'm looking for

I'm looking for a community support, customer service, communications, or social media moderation role where I can manage user concerns, coordinate follow-up, strengthen community engagement, and support remote teams.

I've supported community communication and engagement for Juba Aid for Peace and Development Organization, managing 150+ weekly chat and communication cases and documenting feedback from 4,000+ community members.

Across community support, field coordination, and administrative roles in Somalia and Kenya, I've coordinated follow-up across teams, supported surveys and consultations, and contributed to more than 200 programme reports and summaries. At CARE International, I documented 100+ daily community interactions and improved report retrieval time by 30%.

I also support Somali-language communities on Facebook, TikTok, and YouTube by responding to users, moderating inappropriate content, encouraging positive interaction, and following up on concerns.

Experience

Work history, roles, and key accomplishments

Advocacy & Community Engagement

Juba Aid for Peace and Development Organization

Jul 2021 - Jul 2025 (4 years)

Managed 150+ weekly chat and communication cases, coordinated follow-up across 5+ teams, and documented feedback from 4,000+ community members. Supported surveys, KIIs, FGDs, and community consultations.