Ikponmwosa Erhabor

I am a dedicated and results-driven Computer Operator with over 4 years of hands-on experience in IT operations, high-speed data entry, and system monitoring. My proficiency in Microsoft Office Suite and troubleshooting has allowed me to provide exceptional IT support in fast-paced, technology-driven environments. I am known for my high typing speed of 90+ WPM with 98% accuracy, attention to detail, and ability to streamline workflows, which significantly improves data accuracy.

Currently, I am enhancing IT operations at Cisco Systems Nigeria, where I monitor server operations and ensure uninterrupted system performance. My role involves providing first-line support for software and hardware issues, maintaining data logs, and assisting the IT team with the deployment of enterprise-level applications. I have successfully optimized the internal ticketing response process, reducing downtime by 25%.