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Idowu Owoo

@idowuowoo

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Customer Success Manager driving retention, adoption, and revenue growth for B2B SaaS and adtech.

Nigeria

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What I'm looking for

I seek a remote role where I can lead high-touch B2B customer success programs, drive adoption and retention, collaborate cross-functionally, and scale processes to deliver measurable ROI and revenue expansion.

I am a Customer Success Manager with over six years of experience driving onboarding, adoption, and revenue retention across B2B SaaS and advertising technology platforms. I manage high-touch portfolios end-to-end, aligning onboarding and campaign strategy to accelerate time-to-value and boost retention.

I have delivered measurable outcomes: reducing time-to-value by 30%, increasing feature utilization by 35%, growing account spend by 20%, and achieving 95%+ gross revenue retention through health monitoring and proactive re-engagement. I lead executive reviews and cross-functional strategy sessions to demonstrate ROI and improve renewal rates.

I thrive in fully remote, asynchronous environments and am skilled in CRM-driven insights, product training and enablement, documentation, and escalation management. I focus on aligning product usage with customer business goals to protect recurring revenue and drive expansion.

Experience

Work history, roles, and key accomplishments

Client Solutions Manager

TikTok Aleph Group Inc.

Dec 2024 - Dec 2025 (1 year)

Managed a high-touch portfolio of B2B accounts from onboarding through optimization and renewal, accelerating time-to-value and acting as escalation owner to improve resolution times and retention.

& Customer Success Onboarding CRM (Salesforce)Account Management Escalation Management Remote Collaboration

Client Solutions Manager

Meta Aleph Group Inc.

Oct 2022 - Dec 2024 (2 years 2 months)

Built senior stakeholder relationships across gaming advertisers, led structured onboarding and enablement to increase feature adoption, and executed churn mitigation plans to protect revenue.

& Customer Success Onboarding Stakeholder Management

Meta Marketing Pro

Meta Teleperformance

Apr 2021 - Oct 2022 (1 year 6 months)

Managed customer relationships with focus on retention and satisfaction, developed onboarding frameworks and standardized Salesforce documentation to improve renewal forecasting accuracy.

Customer Success Operations Onboarding Salesforce Process Development Training Documentation Forecasting

Product Marketing Lead

Vanir Capital

Feb 2019 - Apr 2021 (2 years 2 months)

Led customer communication and adoption for product updates and feature releases, analyzed funnel data to identify improvements and collaborated cross-functionally to align messaging with business outcomes.

Product Marketing Customer Adoption Data Analysis Cross Functional Collaboration Messaging Funnel Optimization

UX Writer

Ifotta Technologies

May 2018 - Aug 2018 (3 months)

Improved onboarding and adoption through clear product documentation and UX content, implemented email automation and segmentation to deliver targeted lifecycle communications.