Open to opportunities

Idika Ugwunna

@idikaugwunna

Experienced Social Media Manager and fleet/dispatch professional, driving brand growth and reliable transport operations.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead social media campaigns and improve fleet dispatch and daily operations—supporting teams, meeting service targets, and strengthening client relationships.

I’m an experienced Social Media Manager with a strong background in content creation, client relationship management, and social media campaigns that increase followers engagement by 50%. I develop and implement content plans, monitor conversations, and respond to customer inquiries to strengthen brand connection.

Alongside my social media work, I manage fleet and dispatch operations with an emphasis on timely, safe, and cost-effective service. I coordinate daily dispatch, optimize routing, supervise drivers, and ensure compliance so services run smoothly.

I’ve also led teams through branch and dispatch roles—overseeing daily operations, training dispatchers, and supporting smooth service delivery. I bring a hands-on, improvement-focused approach that balances attention to detail with strong client outcomes.

Experience

Work history, roles, and key accomplishments

Head Dispatcher & Social Media Handler

Enviable Transport Services

Jan 2022 - Jan 2024 (2 years)

Oversee daily dispatch department operations and manage a team of dispatchers, providing training and guidance to improve performance and client satisfaction. Handled social media management activities as part of the role.

Team Supervision Dispatch Training Social Media Management Dispatch Operations Team Management Training Operations Management

Social Media Manager

Delatinos Events Center And Night Club

Jan 2021 - Jan 2022 (1 year)

Developed and implemented social media campaigns and content to increase follower engagement by 50%. Monitored and responded to customer inquiries and feedback on social platforms.

Content Creation Community Management Social Media Monitoring Social Media Management Social Media Campaigns

Branch Manager / Fleet Dispatcher

Enviable Transport Services

Jan 2007 - Jan 2013 (6 years)

Managed branch operations and coordinated daily fleet dispatch to ensure timely, safe, and cost-effective transport services. Supervised drivers, optimized routing, and maintained compliance to support smooth service delivery.

Fleet Dispatch Branch Operations Management Driver Supervision Route Optimization Transport Management Compliance Compliance Management Operations Management