IRIan Rienye
@ianrienye
Goal-oriented customer support leader delivering operational efficiency and exceptional B2B service.
KenyaWhat I'm looking for
I am a goal-oriented customer support professional with over 2 years of progressive experience in high-volume customer service, team leadership, B2B support, and escalation management.
I have developed and led teams to meet performance targets, pioneered a B2B on-demand support service, and scaled operations by recruiting and training dedicated agents.
My strengths include resolving complex issues, coaching and developing agents, monitoring performance metrics, and fostering positive client relationships—demonstrated by securing McDonald's Portugal as a client.
I bring strong oral and written communication, problem-solving ability, Microsoft Office proficiency, and a compassionate, resilient approach to delivering exceptional service and operational efficiency.
Experience
Work history, roles, and key accomplishments
Team Leader
CCI Kenya - Glovo
Aug 2024 - Dec 2025 (1 year 4 months)
Developed team strategies and coached agents to meet performance targets in a high-volume customer support environment, scaling on-demand operations and maintaining service quality during peak periods.
Customer Service Agent
CCI Kenya - Glovo
Jun 2023 - Aug 2024 (1 year 2 months)
Handled high-volume customer inquiries and complaints for an on-demand delivery service, onboarded and trained new agents, and maintained accurate records to ensure positive customer experiences.
Front Office
Legacy Computer Systems
Jan 2017 - Aug 2017 (7 months)
Managed office correspondence and supplies, maintained records and files, and performed administrative tasks to support daily office operations.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Urban Planning
Completed a Bachelor of Arts in Urban Planning at the University of Nairobi, focusing on urban development principles and planning practice.
Kanjuri High School
KCSE, Secondary Education
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) in 2016.
Availability
Location
KenyaAuthorized to work in
Job categories
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