Open to opportunities

Ian Pilot

@ianpilot

Message

Analytical Master's graduate in Applied Economics and Finance.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values analytical skills, and emphasizes teamwork.

I am an analytical and results-driven Master's graduate in Applied Economics and Finance, with a strong foundation in financial modeling, economic analysis, and corporate strategy. My academic journey has equipped me with the skills to leverage data for strategic decision-making, and I am passionate about financial planning and analysis (FP&A) and corporate finance.

With over 8 years of experience in client-facing roles, I have developed proven leadership and operational management skills. My recent role as a Manager at Willow Street has allowed me to spearhead a top-performing team, enhancing guest satisfaction and optimizing workflows. I am committed to delivering excellence and fostering a safe, compliant environment while balancing operational demands.

Experience

Work history, roles, and key accomplishments

Current

Manager / Customer Interaction

Current

Willow Street

Apr 2023 - Present (2 years 1 month)

Spearheaded a top-performing team to surpass customer service benchmarks, enhancing guest satisfaction, and increasing repeat patronage. Upheld rigorous health & safety protocols, achieving a zero-violation inspection record and fostering a safe, compliant environment. Optimized payment and invoicing workflows, maintaining 100% transaction accuracy and minimizing reconciliation discrepancies at sh

Customer Service Team Leadership Health and Safety Payment Processing Workflow Optimization Operational Management

General Manager

Main Street Burgers

Nov 2017 - Apr 2023 (5 years 5 months)

Directed hiring, training, and performance management for a 20+ person team, cultivating a high-performing, service-driven workforce. Analyzed monthly P&L statements and implemented targeted cost-control initiatives, driving improved profit margins and operational efficiency. Developed and enforced operational policies, streamlining service delivery and elevating overall team productivity.

Hiring Training Performance Management Cost Control Inventory Management

Education

Degrees, certifications, and relevant coursework

University of California, Santa Cruz

Master of Science, Applied Economics and Finance

Pursued a Master of Science in Applied Economics and Finance with a concentration in Finance. Focused on financial modeling, economic analysis, and corporate strategy.