Huanita Prlja

Created and maintained automotive product listings in Magento and M2EPro, resolving data gaps and adding 500+ searchable items. Validated vehicle fitment data and technical specifications daily.

Managed a high-volume multi-brand catalog of thousands of SKUs for German and UK storefronts, ensuring data accuracy through daily quality checks in Akeneo PIM and Magento. Collaborated with cross-functional teams via Asana and supported SEO and Meta Ads copy.

Sourced and pre-screened 100+ candidates via LinkedIn and online job boards, managing the applicant pipeline within the Workable ATS.

Created onboarding guides for new consultants, provided hands-on training, and audited monthly support metrics to identify training needs and reduce errors.

Handled over 30 German and English support requests daily via chat, email, and phone, maintaining a customer satisfaction rate above 95%.

Taught English to preschool and middle school students, tailoring lessons to build vocabulary and speaking confidence.

Calculated weight, balance, and load plans for 20–30 daily international flights, ensuring safety and on-time departures. Trained new employees and communicated with ground crews in German and English.

Provided administrative support including managing a team mailbox, safety briefings, and dangerous goods regulations. Processed special passenger requests via Amadeus and checked aircraft capacity.

Master's degree in English Language and Literature from the University of Sarajevo, Faculty of Philosophy.

Bachelor's degree in French and English Language and Literature from the University of Sarajevo, Faculty of Philosophy.