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I've managed DME office operations at Bailey's Medical Equipment and Supplies, coordinating patient orders, provider documentation, insurance requirements, inventory, and case follow-up. I work closely with Medicare and Medicaid patients, caregivers, physician offices, billing teams, and payers to support medically necessary equipment approvals and prevent avoidable denials.

Previously at Blue Cross Blue Shield, I handled high-volume provider and customer inquiries involving eligibility, benefits, billing, claims, and account support. I also bring leadership experience in staffing, training, scheduling, compliance, inventory, and fast-paced service operations, and I'm currently pursuing my B.S.N.