hozefa kanchwala
@hozefakanchwala
I turn data, customer insights, and automation into stronger onboarding, product adoption, and business outcomes.
IndiaWhat I'm looking for
At J.P. Morgan Chase & Co, I improve product performance tracking and client onboarding through data workflows, dashboards, and cross-functional collaboration. My work has improved reporting speed by 30%, reduced anomalies by 15%, and supported a 15% improvement in onboarding success.
I've progressed from fraud analysis and workforce management into business analysis and associate quant analysis, using SQL, Excel, Alteryx, BI tools, forecasting, and process automation to make operational decisions clearer and faster. I also drove automation that reduced manual work by 25 hours per week.
As a Certified Scrum Product Owner, I bring customer and market insights into roadmaps, user stories, requirements, and lifecycle planning. I value practical, customer-focused solutions that improve adoption, efficiency, and business outcomes.
Experience
Work history, roles, and key accomplishments
Enhanced data workflows powering product performance tracking, improving reporting speed by 30% and enabling faster roadmap decisions. Designed dashboards to track performance indicators, reducing anomalies by 15%.
Collaborated with cross-functional teams to streamline client onboarding processes. Drove product automation initiatives to enhance user efficiency, reducing manual workload by 25 hours per week and improving adoption of digital solutions.
Managed workforce schedules, achieving 95% SLA adherence. Built forecasting models that improved staffing efficiency by 18%.
Investigated 1000+ fraud alerts, preventing losses. Implemented fraud detection techniques that reduced false positives by 12%.
Customer Service Representative
Intelenet Global Services
Dec 2017 - May 2019 (1 year 5 months)
Handled 50+ client interactions daily, ensuring 98% satisfaction scores. Recognized for exceeding performance targets consistently.
Customer Service Representative
Classic Contracts
Dec 2004 - Dec 2017 (13 years)
Delivered end-to-end client servicing for 12 years, maintaining long-term business relationships.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Business Administration, Business Administration and Management
2022 - 2025
Pursued a degree in Business Administration and Management at Amity University from 2022 to 2025.
Kishinchand Chellaram College
Higher Secondary Certificate, General Studies
2002 - 2004
Completed higher secondary education at Kishinchand Chellaram College, Mumbai from 2002 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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