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Houda Bechri

@houdabechri

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Procurement agent with strong negotiation and customer service skills.

Canada

Message

What I'm looking for

I seek a dynamic role where I can leverage my procurement expertise and contribute to a collaborative team environment.

I am a dedicated procurement agent with a strong background in negotiation and customer service. Currently, I work at GardaWorld, where I manage supplier relationships, estimate order quantities, and ensure smooth order tracking. My experience in specialized purchasing at AIM Kenny U-Pull has honed my ability to understand customer needs and deliver tailored solutions, contributing to high levels of customer satisfaction.

With a Master's in Industrial Engineering and a Certificate in Business Analysis focused on Cybersecurity, I possess a solid educational foundation that complements my practical experience. My previous role as a Multimedia Technical Support Advisor in Morocco allowed me to develop strong problem-solving skills and the ability to communicate effectively with diverse users. I am bilingual in French and English, which enhances my ability to work in multicultural environments.

Experience

Work history, roles, and key accomplishments

Current

Procurement Agent

Current

GardaWorld

Mar 2023 - Present (2 years 3 months)

Negotiated effectively with suppliers to secure favorable terms and pricing. Managed order tracking and dispute resolution to ensure smooth procurement operations.

Order Management Dispute Resolution Procurement SAP

Specialized Purchasing Agent

AIM Kenny U-Pull

Jan 2023 - Mar 2023 (2 months)

Understood specific customer needs and provided personalized solutions. Negotiated and closed car sales while considering sales goals and customer satisfaction.

Customer Service Negotiation Customer Satisfaction Automotive Sales Problem Solving

Multimedia Technical Support Advisor

Résolution Call

Jan 2014 - Dec 2022 (8 years 11 months)

Diagnosed and resolved technical issues reported by users efficiently. Provided comprehensive advice and training to users based on their difficulties.

Technical Support Troubleshooting Customer Training Communication

Education

Degrees, certifications, and relevant coursework

HEC Montréal

Certificate, Business Analysis - Cybersecurity

Pursuing a Certificate in Business Analysis with a specialization in Cybersecurity. This program focuses on the intersection of business processes and cybersecurity measures.

Hassan 1st University

Master's, Industrial Engineering

Completed a Master's degree in Industrial Engineering. The curriculum covered advanced topics in optimizing industrial processes and systems.

Hassan 2nd University

Bachelor's, Physical Sciences (Mechanical Engineering)

Obtained a Bachelor's degree in Physical Sciences with a focus on Mechanical Engineering. This program provided a foundational understanding of mechanical principles and their applications.